Welcome to Andrew Raymond Plastic Surgery

These Terms & Conditions outline the way our services are provided and what you can expect when attending consultations, procedures, or using our website.

By attending our clinic or using our services, you agree to these terms.

All consultations, procedures, and treatments are provided by qualified healthcare professionals.

Medical care is tailored to the individual, surgical risks and outcomes vary between patients. No guarantees can be made regarding results.

Treatment recommendations are made based on clinical assessment, safety, and individual suitability.

• Appointment times are reserved specifically for you
• Late arrival may reduce consultation time or require rescheduling
• Cancellation or non-attendance policies may apply (outlined at booking)
• Some consultations may require follow-up appointments for ongoing care or booking a procedure.

• All fees are discussed prior to treatment or clearly outlined during consultation.
• Some consultations require a deposit to secure the appointment.
• Full payment is required prior to the service unless otherwise arranged.
• Fees may vary depending on clinical complexity and individual treatment requirements.

We use secure, clinically approved AI-assisted transcription services, including Lyrebird Health, to support accurate clinical documentation during consultations.

• Consultation discussions may be transcribed into clinical notes
• All documentation is reviewed and finalised by your clinician
• No clinical decisions are made by AI
• Use of this system is included in your consent provided at registration

Clinical photographs may be taken as part of your medical record.

• Used for clinical assessment, planning, and documentation
• Stored securely within your medical record
• Educational or marketing use requires separate written consent

To ensure safe and effective care, patients are responsible for:

• Providing accurate and complete medical history
• Following pre- and post-operative instructions
• Attending follow-up appointments where required
• Raising any concerns with the clinical team promptly

Content provided on our website is for general informational purposes only and does not replace individual medical consultation.

All treatment decisions are made following a clinical assessment.

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

This includes the use of secure systems and third-party providers such as Lyrebird Health.

While we take all reasonable care in providing medical services, outcomes vary between individuals and no specific result can be guaranteed.

To the extent permitted by law, we are not liable for outcomes resulting from factors outside clinical control or from failure to follow medical advice.

We may update these Terms & Conditions from time to time to reflect changes in practice, technology, or legal requirements.

The most current version will always be available on our website.