At Andrew Raymond Plastic Surgery, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we collect, use, store, and share your information when you access our services or website.

We only collect information necessary to provide safe and appropriate medical care, including:

• Personal details (name, contact information, date of birth)
• Medical and health information
• Clinical notes and consultation records
• Clinical images (where relevant to your care)
• Referral and correspondence details
• Administrative and billing information

Your information is used to:

• Provide medical consultations and surgical care
• Maintain accurate clinical records
• Communicate with other healthcare providers involved in your care
• Arrange referrals, investigations, and follow-up
• Meet legal, insurance, and regulatory obligations

We use secure, clinically approved AI-assisted transcription services, including Lyrebird Health, to support accurate clinical documentation.

This technology assists clinicians by converting consultation audio into written medical notes.

• All documentation is reviewed and finalised by your clinician
• No clinical decisions are made by AI
• Information is handled securely in accordance with Australian privacy standards

Consent for AI-assisted documentation is obtained at registration prior to consultation.

Your information may be shared with:

• Healthcare providers involved in your care
• Hospitals, pathology, and imaging services
• Referring practitioners
• Secure third-party service providers (including Lyrebird Health)
• Government or regulatory bodies where required by law

We do not sell or misuse your personal information.

We take reasonable steps to protect your information, including:

• Secure electronic medical record systems
• Restricted access to authorised staff
• Encrypted and protected digital systems where appropriate
• Secure storage of clinical images and documents

Clinical photographs may be taken as part of your medical record.

• Used for treatment planning and clinical documentation
• Stored securely
• Used for educational or marketing purposes only with explicit written consent

You may request access to, or correction of, your personal information at any time. We will respond in accordance with applicable legislation.

We may collect limited information via our website, such as enquiry forms or basic analytics, to improve our services and communication.

If you have concerns about how your information is handled, please contact us directly so we can address the matter promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) if required.